Warranty Returns Manager

2 weeks ago


Columbus, Ohio, United States Mid-West Equipment Sales Full time
Job Title: Warranty Returns Manager

Westinghouse Outdoor Power Equipment is seeking an experienced and detail-oriented professional to lead our dynamic team in overseeing the efficient handling of returned products and receiving returns operations.

Key Responsibilities:
  • Direct and coordinate all activities related to product returns and recovery processes.
  • Ensure that returned products are processed accurately, efficiently, and in compliance with company policies and industry standards.
  • Develop and implement procedures for efficient processing, inspection, and disposition of returned products.
  • Collaborate with cross-functional teams to resolve issues and enhance return processes.
  • Analyze data and metrics related to returns and product recovery to identify trends, areas for improvement, and opportunities for cost reduction.
  • Manage inventory levels of returned and recovered products, ensuring optimal storage and minimal waste.
  • Ensure compliance with company policies, regulatory requirements, and industry best practices in all return and recovery processes.
  • Train, mentor, and evaluate team members, fostering a collaborative and high-performance work environment.
Qualifications:
  • Proven experience in warehouse management, returns processing, or a related field, with at least 3-5 years in a managerial role.
  • Strong leadership and team management skills, with the ability to motivate and guide a team toward achieving goals.
  • Excellent analytical and problem-solving abilities, with a keen eye for detail and process improvement.
  • Proficiency in warehouse management systems (WMS) and other relevant software.
  • Exceptional communication and interpersonal skills, with the ability to work effectively with internal teams and external partners.

Mid-West Equipment Sales is committed to customer satisfaction and operational excellence. If you are a dedicated individual who is eager to contribute to a successful team, we encourage you to apply.



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