Loan Sales Representative

4 weeks ago


Irvine, California, United States Zillow Group Full time
About the Role

We are seeking a highly skilled Loan Sales Representative to join our rapidly growing loan origination team at Zillow Group. As a Loan Sales Representative, you will be responsible for originating mortgage loans, answering and managing incoming calls from customers, and providing exceptional customer service through timely follow-up and courteous professional correspondence.

Key Responsibilities
  • Originate mortgage loans
  • Answer and manage incoming calls from customers
  • Provide exceptional customer service through timely follow-up and courteous professional correspondence
  • Establish and build relationships with customers and partners
  • Analyze clients' needs to ensure compliance and maximum customer satisfaction
  • Consult with borrowers and guide them through the loan process from inquiry to close
  • Ensure successful completion of all assigned Mortgage Loan Officer Training and Licensing activities
  • Understand and comply with current requirements of applicable federal and state laws and regulations
  • Gain and maintain in-depth knowledge of available loan programs
  • Successfully structure loans for fulfillment partners to underwrite, process, and fund
  • Collaborate with team members and share best practices
Requirements
  • 4+ years of sales, call center, and customer service experience
  • Active NMLS Loan Originator with multiple state licenses, or a Loan Originator working under a bank license
  • Successfully complete the 20-hr SAFE Pre-licensing Education and pass the SAFE Mortgage Loan Originator Test - National Component with Uniform State Content
  • Associates or Bachelors degree preferred
  • Financial/business background preferred
  • Must possess strong computer skills and technical ability
  • Highly skilled in Microsoft products such as Outlook, Word, and Excel
About Zillow Group

Zillow Group is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off.



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