Venue Technology Operations Manager

2 weeks ago

Cuyahoga Falls, Ohio, United States Legends Full time
About Legends

Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution.

Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners.

Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Job Summary

We are seeking a skilled Venue Technology Supervisor to join our team. The successful candidate will be responsible for providing event day setup and support of multiple point-of-sale systems, providing excellent desktop support services to internal staff, and working with vendors and service providers to resolve issues and implement changes.

The ideal candidate will possess solid analytical and problem-solving skills, proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion, strong verbal and written communication, and the ability to establish and maintain effective working relationships with all internal and external stakeholders.

Key Responsibilities
  • Provide event day setup and support of multiple point-of-sale systems
  • Provide excellent desktop support services to internal staff
  • Work with vendors and service providers to resolve issues and implement changes
  • Communicate productively and professionally across all managerial levels
  • Work during most events being held at the facility (including late nights and weekends)
  • Provide level 1 & 2 support of all point-of-sale system problems and escalate with inside and outside service providers when necessary
  • Initiate and implement improvements to areas of responsibility
  • Serve as building-wide point of contact on IT-related matters
  • Conduct stadium walk-through to ensure all systems are operational prior to and during all events
  • Replacement of defective hardware before, during, and after events
  • Diagnose software, firmware, & hardware errors and breakage, and execute solutions
  • Work with external vendors on support of proprietary systems
  • Track RMA's of all equipment inbound and outbound for repairs
  • Maintain a thorough knowledge of the organization and adhere to all standards and practices
Qualifications
  • Bachelor's degree in Computer Information Systems or related field (Experience can be substituted for education)
  • 1-3+ years of relevant work experience
  • Basic PC hardware knowledge
  • Good understanding of networking including TCP/IP, VLAN's
  • Administration experience with Windows 2003, 2008, 2008R2 operating systems
  • Experience with wireless LAN concepts
  • Experience with Windows XP/Windows 7 and Microsoft Office Suite
  • Experience with virtual environments both servers and desktops
  • Eagerness to work in a rapidly changing, diverse environment and a willingness to accommodate the schedule in a sports and entertainment venue
  • Ability to adapt to environment changes immediately
  • Highly effective oral presentation and written communication skills
  • Ability to report to the stadium no less than 4 hours prior to each game/event, or as directed
  • Flexible scheduling and reliable transportation required (Applicant may be asked to work events at other Legends sites in the LA/OC area)
  • Working knowledge of Microsoft and Mac applications to include operating system, office systems, and server networking terminologies
  • Knowledge and usage of wireless terminologies and security technologies
  • Knowledge in CAT5/6 crimping in different cable configurations
  • Experience with Quest, Counterpoint or SQL systems
  • Exposure to event support or retail sales experience preferred but not required
  • Relevant industry certifications
  • Able to move fast and act on assigned duties
  • Ability to walk, stand, or sit for extended periods of time
  • Ability to reach, bend, stoop, wipe, push, and pull
  • Ability to lift and carry items weighing 10-30 pounds, and up to 50 pounds

Practice safe work habits, follow all safety policies and procedures, and regulations, complete company-wide safety training, and any additional job-specific safety training. Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Legends

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