Care Management Supervisor

2 days ago

Newark, Delaware, United States ICONMA Full time
Care Management Supervisor Job Summary

The Care Management Supervisor is a key leadership role within the Care Management team at ICONMA. This position is responsible for providing direct supervision to department staff, including orientation, mentoring, coaching, and evaluation. The Supervisor will also be responsible for maintaining employee files, communicating with internal and external customers, and participating in Performance Improvement activities.

Key Responsibilities:
  • Maintains assignment and supports departmental activities for members of the Care Management team at any campus.
  • Identifies and resolves team issues.
  • Works with the patient, family, and other members of the health care team to formulate a discharge plan that provides the patient services in the appropriate post-acute care setting.
  • Gathers and assesses information regarding the patient's physical needs, mental status, family support system, financial resources, and available community and governmental resources.
  • Utilizes assessment skills to develop a comprehensive care management plan that addressed the patients' identified needs.
  • Provides PTO, disability time, and FMLA oversight to ensure that staffing is optimal to meet service needs.
  • Provides direct supervision to department staff to include orientation, mentoring, coaching, and evaluation.
  • Evaluates staff development opportunities and competencies and performs management and evaluation tasks for all Care Management staff.
  • Coordinates and initiates training/orientation programs for staff; coordinates ongoing educational presentations - in cooperation with other members of the department and the Staff Development and Education Committee.
  • Maintains employee files in cooperation with the department Manager/Director.
  • Communicates and interacts with internal/external customers of the department, including Information Services, Financial Services, Ancillary departments, Third Party Payers, community social service agencies, health care facilities, CMS/QIO, and liaisons with the Department of Nursing.
  • Assist in the coordination and schedules meetings to support the needs of staff members and improve department service delivery.
  • Assists in the preparation, review, and monitoring of departmental budgets in cooperation/coordination with the departmental Manager and Director.
  • Participates in the development and maintenance of departmental policies and procedures.
  • Participates in Performance Improvement activities specific to departmental functions, system-wide initiatives and, regulatory guidelines.
  • Prioritizes incoming requests/needs and forwards to the Managers, Directors or Vice President as needed.
  • Performs/completes other related duties as requested.

Requirements:
  • Master in Social Work (or related field) or BSN in Nursing (Masters preferred)
  • Minimum 5-7 year experience in health care environment; with at least 2 years serving in a leadership role
  • Licensed Social Work credential is preferred at hiring prior to June 11, 2024. Licensed Social Work credential is required in the State of Delaware effective June 11, 2024.
  • CCM/ACM Certification preferred. If certification not in place, willing to complete within one year of hire.
  • If RN- Licensed to practice in the State of Delaware required

Special Requirements:
  • Behavioral Health Specialty
  • Social Worker-Clinical Sub Specialty

Equal Opportunity Employer:
ICONMA is an equal opportunity employer and provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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