Technical Systems Specialist

23 hours ago


Cambridge, Massachusetts, United States LanceSoft Full time
Job Title: Technical Systems Specialist

Company Overview:
LanceSoft is a leading technology-focused company that offers exciting opportunities for talented professionals to join our team. We are currently seeking a skilled Technical Systems Specialist to support our Enterprise IT Operations team in Cambridge, MA.

Estimated Salary:$42.50 per hour

Job Description:
This hands-on role will be developed to take ownership and operation of new and existing systems both on-premises and in the Cloud (AWS). The successful candidate will participate in the support of G2D2 researchers by providing, supporting, and maintaining direct and escalated technical support of science workflows in both hosting and computational arenas.

Responsibilities:
* Supporting day-to-day hybrid IT operations
* Responsible for the daily systems administration in support of on-premises (VMware) and cloud (AWS) environments and applications
* Operation of infrastructure services, and backups (NetBackup, Veeam, AWS backup) including incident response and coordination of MSP response
* Manage disaster recovery (DR) for servers, databases, and file shares
* Administration of endpoint dependencies, including central patching, application delivery, and updates
* Supporting, maintaining, and implementing Window Servers (Vmware)
* Manage Windows client and Server operating systems in an Active Directory environment
* Supporting and managing infrastructure devices LAN, WAN, VPN, Firewall, Switches, Routers, Server Hardware
* Management of security certificates
* Maintain technical configuration and knowledge base documentation
* Monitoring/Alerting response and resolution
* Troubleshoot and address hardware, software, and OS-related issues
* Manage escalations (internal and external)
* Participate in testing and implementation of new or upgraded servers and software applications
* Participate in local, regional, and global projects under the supervision of senior staff
* Support, and supplement available training for, end user service or application issues, including Linux OS
* Provide support to on-prem and Cloud storage systems based on NetApp platforms
* Participate and provide mentoring in the IT department's Co-Op program. Assist Co-Ops with improving IT workflows and processes, while enabling them to learn and apply new technologies.

Required Skills and Qualifications:
* BS in Systems, or Network Administration, or equivalent experience
* 4+ years of experience managing Windows client and Server operating systems in an Active Directory environment
* Experience with Linux Operating Systems (Ubuntu, CentOS, RedHat, or AWS Linux)
* Experience with networking and troubleshooting network protocols
* Demonstrated problem-solving and troubleshooting skills
* Familiarity with web and application servers
* OKTA and/or Azure AD experience are a plus.
* Ability to learn quickly and perform under timeline expectations.
* Ability to prioritize & manage several tasks, work independently, and accomplish broad objectives
* Excellent creating and maintaining technical and user-focused documentation
* Ability to collaborate and work productively with IT staff and research scientists of highly diverse backgrounds
* Must have excellent customer service skills and enjoy working in a small collaborative team
* Must have experience and commitment to excellent customer service (on the phone, remotely, in person)
* Must be comfortable with and able to lift 50lbs move standard IT equipment (computers, printers, etc.), and able manage computer and equipment setup requiring accessing cabling behind desks and on the floor.

Benefits:
In addition to the estimated salary, LanceSoft offers a range of benefits to its employees, including comprehensive health insurance, retirement savings plan, paid time off, and professional development opportunities.

Others:
We are an equal opportunity employer and welcome applications from qualified candidates who share our values and passion for innovation.

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