Customer Service Lead
3 weeks ago
We are seeking a highly skilled Customer Service Lead to join our team at PNC. As a key member of our Retail Branch organization, you will play a vital role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities:
- Coach and mentor tellers to deliver a unique customer experience
- Process customer interactions and identify opportunities for referrals
- Educate customers on financial alternatives and products
- Lead by example and demonstrate sound judgment in decision-making
Requirements:
- 1+ years of related experience in banking or customer service
- Strong communication and coaching skills
- Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer:
- A comprehensive benefits package, including medical, dental, and vision coverage
- A 401(k) plan with company match and pension plan
- Opportunities for professional growth and development
How to Apply:
Please submit your application, including your resume and cover letter, to our website.
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