Customer Service Lead

3 weeks ago


Toledo, Ohio, United States PNC Full time
Job Summary

We are seeking a highly skilled Customer Service Lead to join our team at PNC. As a key member of our Retail Branch organization, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Coach and mentor tellers to deliver a unique customer experience
  • Process customer interactions and identify opportunities for referrals
  • Educate customers on financial alternatives and products
  • Lead by example and demonstrate sound judgment in decision-making

Requirements:

  • 1+ years of related experience in banking or customer service
  • Strong communication and coaching skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer:

  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A 401(k) plan with company match and pension plan
  • Opportunities for professional growth and development

How to Apply:

Please submit your application, including your resume and cover letter, to our website.


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