Customer Service Representative

1 week ago


Toledo, Ohio, United States Donatech Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Donatech. As a key member of our Supply Chain and Industrial Strategy organization, you will be responsible for providing exceptional service to our internal and external customers.

Key Responsibilities:
  • Provide Quality Service: Ensure that all customer inquiries are handled in a professional and mutually beneficial manner, adhering to our client's standards.
  • Handle Customer Inquiries: Respond to incoming customer calls, emails, and web inquiries regarding our client's products and services.
  • Enter Customer Information: Accurately enter all relevant information regarding customer inquiries into our client's system.
  • Provide Product Information: Offer detailed step-by-step instructions to customers concerning website navigation, warranty claims, and product information.
  • Upsell and Cross-Sell: Advise customers on newly available products and programs to promote our client's brand and drive overall sales.
Requirements:
  • Education: High School diploma or equivalent (Associates or Bachelor's Degree preferred).
  • Experience: At least one year of work experience in a customer-facing environment.
  • Skills: Strong oral and written communication skills, proficient typing skills, and a professional appearance and demeanor.
Preferred Qualifications:
  • Building Materials Experience: Prior experience working in the building materials industry.
  • Customer Service Experience: 1-3 years of prior customer service experience.
  • Teamwork: Prior experience working in a team environment.
What We Offer:
  • Opportunity to Work with a Leading Company: Join our team at Donatech and contribute to our mission of providing exceptional service to our customers.
  • Competitive Compensation and Benefits: Enjoy a competitive salary and benefits package.
  • Professional Development: Opportunities for growth and development in a dynamic and fast-paced environment.


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