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Bilingual Patient Service Representative
2 months ago
We are seeking a highly skilled and experienced Patient Service Representative to join our team at Care Alliance. As a key member of our staff, you will be responsible for providing exceptional patient care and support, ensuring a positive experience for our patients.
Key Responsibilities- Provide critical first contact between patients and Care Alliance, greeting and addressing patient inquiries, requests for appointments, and medical advice.
- Direct patients through the check-in/check-out process, collecting and updating pertinent demographics, guarantor, and insurance information in the Practice Management System/Electronic Medical Record (EPIC).
- Modify clinical staff schedules as needed to ensure efficient and effective patient care.
- Work with underserved and disadvantaged persons, demonstrating cultural sensitivity and a commitment to providing high-quality care.
- Work independently with minimal supervision, utilizing excellent organizational skills and a commitment to accuracy.
- Provide exceptional reception, telephone, and customer service skills, ensuring a positive experience for patients.
- Commit to the mission of Care Alliance, upholding our values and standards of care.
- Minimum of a High School Diploma/GED.
- Minimum of 1 year of Patient Services experience.
- Minimum of 1 year of Medical records Experience.
- Minimum of 1 year of experience using EPIC.
- Ability to speak, read, write, and converse in English and Spanish.
- Well-developed communication and interpersonal skills.
- Ability to work Monday through Friday from 8 am until 5 pm.
