Client Care Associate II
2 weeks ago
As a Customer Care Representative II, you will play a crucial role in providing exceptional service to our clients. Elevance Health is committed to enhancing lives and communities through simplified healthcare solutions. In this role, you will primarily work remotely, with the expectation of attending on-site training sessions.
Key Responsibilities:
- Serve as a trusted advisor to clients, addressing healthcare-related inquiries, including claims, provider searches, and benefits explanations.
- Collaborate with team members to ensure effective problem-solving and customer satisfaction.
- Utilize advanced technology and tools to enhance service delivery and efficiency.
- Participate in training and development programs to continually improve your skills and knowledge.
Work Environment:
This position allows for remote work, with the flexibility to attend the office for training and team engagement activities. You will need a reliable internet connection and a dedicated workspace to ensure productivity.
Available Shifts:
We offer various shift options to accommodate different schedules, including:
- M – F: 5x8 9:30 AM - 6:00 PM EST
- M - F: 5X8 10:00 AM - 6:30 PM EST
- M - F: 5X8 10:30 AM - 7:00 PM EST
- M - F: 5X8 11:00 AM - 7:30 PM EST
- M - F: 5X8 11:30 AM - 8:00 PM EST
- M - F: 5X8 12:00 PM - 8:30 PM EST
- M - F: 5X8 12:30 PM - 9:00 PM EST
Qualifications:
- High School Diploma or equivalent.
- A minimum of 1 year of experience in an automated customer service environment.
- Strong communication skills and a passion for helping others.
Preferred Attributes:
- Empathy and a commitment to resolving customer inquiries at the first point of contact.
- Ability to multitask and navigate various computer applications effectively.
- Strong work ethic and accountability to both teammates and clients.
- Flexibility and adaptability to meet changing business needs.
Join our team and contribute to a culture of compassion and excellence in customer service.
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