Senior Director of Technical Support Operations

2 weeks ago


Northridge, California, United States Ignite Human Capital Full time
Job Overview

Ignite Human Capital is seeking a seasoned leader to spearhead our technical support operations. As the Senior Director of Technical Support, you will be responsible for delivering exceptional customer experiences, driving process excellence, and fostering a culture of continuous learning.

Key Responsibilities
  • Develop and execute a comprehensive technical support strategy aligned with business objectives.
  • Lead a high-performing team of technical support professionals, focusing on talent development, and process improvement.
  • Collaborate with cross-functional teams to integrate technical support with other business functions.
  • Design and implement efficient processes, leveraging advanced tools and technologies to enhance customer support.
  • Establish and monitor key performance indicators (KPIs) to measure technical support effectiveness.
  • Embed a culture of continuous learning, ensuring team members stay up-to-date with industry trends and best practices.
Requirements
  • Minimum 15 years of relevant technical support leadership experience, with 10+ years in managerial roles overseeing large teams.
  • Bachelor's degree or advanced degree with relevant experience.
  • Proven track record of building engaged, inclusive teams and driving business results.
  • Excellent leadership, communication, and interpersonal skills.

At Ignite Human Capital, we value innovation, collaboration, and customer-centricity. If you are a strategic leader with a passion for technical support, we encourage you to apply for this exciting opportunity.


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