Collections Specialist

5 days ago


Decatur, Illinois, United States DeKalb County Full time
Job Title: Collections Specialist

DeKalb County is seeking a highly skilled Collections Specialist to join our team.

Job Summary:

The Collections Specialist will be responsible for processing payments for utilities and other fees and services, receiving monies from customers, and maintaining related documentation and reports.

Key Responsibilities:
  • Process payments for utilities and other fees and services
  • Receive monies from customers by check, cash, and credit card
  • Document payments received and enter payment information into the computer system
  • Balance cash drawer daily and prepare and submit bank deposits
  • Update and credit customer account records and record and code payments in the billing system
  • Enter relevant information to assist with skip-tracing or recording customer risk profiles
  • Coordinate with other employees to ensure accounts are managed within credit conditions
  • Monitor past due accounts, review delinquent customer listings, and contact customers to investigate late or non-payment of accounts
  • Facilitate corrective action, schedule cut-offs, research and correct errors in accounts, and collect on past due accounts
  • Perform customer service functions, provide information and assistance regarding County utility services, and respond to routine questions and complaints
Requirements:
  • High school diploma or GED required
  • Two years of experience in accounts receivable or closely related field
  • Equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job
Supplemental Information:

To be considered for this position, you must pass a pre-hire assessment. The assessment will evaluate your skills in filing, spelling, math, and data entry. Please read and follow all instructions before beginning each assessment module.



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