Collections Specialist

2 days ago


Decatur, Illinois, United States DeKalb County Full time
Job Summary

We are seeking a highly skilled Collections Specialist to join our team at DeKalb County. As a Collections Specialist, you will be responsible for processing payments, updating customer accounts, and monitoring past due accounts.

Key Responsibilities
  • Process payments for utilities and other fees and services
  • Update and credit customer account records
  • Monitor past due accounts and contact customers to investigate late or non-payment
  • Facilitate corrective action and schedule cut-offs
  • Collect on past due accounts and prepare related reports
  • Perform customer service functions and provide information and assistance to customers
  • Review accounts receivable and credit control systems and processes, and implement improvements to increase efficiency and effectiveness
Requirements
  • High school diploma or GED required
  • Two years of experience in accounts receivable or closely related field
  • Ability to pass a pre-hire assessment, including data entry, math, and proofreading
What We Offer

We offer a competitive salary range of $17 - $26/hour, depending on experience, and a non-exempt status. This is a great opportunity to join our team and contribute to the success of DeKalb County.



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