Director of Pre-Arrival Operations

4 weeks ago


Charlottesville, Virginia, United States Commonwealth of Virginia Full time
Job Summary

The Director of Pre-Arrival and Financial Clearance is a critical leadership role responsible for overseeing the strategic direction and operational management of pre-arrival and financial clearance services at the University of Virginia Medical Center. This position requires a seasoned healthcare professional with expertise in patient access, financial clearance, and operations management.

Key Responsibilities
  • Develop and implement strategic plans to improve pre-arrival and financial clearance processes, ensuring timely and efficient patient access to healthcare services.
  • Collaborate with cross-functional teams, including revenue cycle, clinical, and scheduling, to design and implement front-end processes related to pre-arrival and financial clearance services.
  • Oversee all pre-arrival activities, including handoff from scheduling, insurance eligibility and benefits verification, referral management, prior authorization management, patient portion estimation, pre-service collections, and communication with internal and external customers.
  • Ensure compliance with regulatory agencies governing healthcare delivery and the rules of accrediting bodies by monitoring operations, services, and programs, and initiating changes as required.
  • Work with constituents to improve quality of scheduling information and clinical documentation to support ordered services.
Requirements
  • Bachelor's degree required; Master's degree must be obtained within 4 years of hire or transfer.
  • 10 years of healthcare PFS/finance experience and/or admitting/patient access experience required.
  • 5 years of management experience in a large academic medical center or equivalent environment of exposure to complex healthcare organizations required.
Physical Demands

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs.

The University of Virginia, including the UVA Health System, is fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.



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