Customer Service Representative

4 days ago


Sacramento, California, United States Allstate Insurance - Greg Davis Agency Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, answering incoming phone calls, and maintaining client relationships.

Our ideal candidate will possess excellent communication and interpersonal skills, be able to multi-task, and have a genuine willingness to learn and grow with our company.

We offer a competitive salary, commission, and bonus opportunities, as well as a comprehensive benefits package, including paid time off, flexible scheduling, and career growth opportunities.

If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

  • Process customer policy change requests.
  • Answer incoming phone calls on the first ring.
  • Provide exceptional customer service.
  • Maintain client relationships with follow-up phone calls.
  • Inform customers of promotions and new or upgraded products using prepared scripts.
  • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
  • Process payments.
  • Assist sales team with customer onboarding.
  • Identify possible concerns like missing discounts or coverage gaps. Present solutions to customer and work to correct.

Requirements
  • P&C License a BONUS
  • Prior insurance or office experience necessary
  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • Possess an upbeat, positive and enthusiastic attitude.
  • Excellent Communication/interpersonal skills.
  • Must have ability to multi-task.
  • Must be highly self-motivated.
  • Reliability is required.


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