Customer Service Manager

4 days ago


Canton, Massachusetts, United States Buffalo Lodging Associates, LLC Full time

Job Description

This position involves leading the front office team and ensuring that customers receive exceptional service. The Front Office Supervisor will cover shifts, assist the AGM with training new staff members, and perform front desk duties, such as greeting guests, taking reservations, and handling cash and credit card transactions.

Key Qualifications

  • Customer service experience, particularly in a hotel setting;
  • Marriott experience is a plus;
  • High school diploma or equivalent is preferred;
  • Strong computer skills, including familiarity with Property management systems;
  • Valid driver's license and acceptable driving record required.

Additional Information

Buffalo Lodging Associates, LLC offers a comprehensive benefits package, including medical, dental, and vision insurance, a competitive 401(k) retirement savings plan, paid vacation and sick time, paid holidays, tuition reimbursement, flexible spending account, company-paid life insurance, and more.

Estimated Annual Salary

$55,000-$65,000 per year, depending on experience.



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