Senior Manager of Member Services
3 weeks ago
Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized healthcare experience to everyone in our communities. As a key member of our team, you will be part of a collaborative and dynamic environment that fosters innovation, growth, and development.
Job Summary
This is an exceptional opportunity to join our team as a Senior Manager of Member Services. You will be responsible for overseeing the Appeals and Grievances Department, driving operational efficiency, and ensuring compliance with regulatory requirements. If you are a motivated and experienced leader who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.
Key Responsibilities
• Provide leadership and oversight to the complex day-to-day operations of the Appeals and Grievances Department.
• Collaborate with cross-functional teams to align team objectives with company-wide goals, ensuring seamless collaboration and effective communication across teams.
• Develop and implement effective management controls within our systems to monitor operational performance, productivity, and adherence to company policies.
Requirements
• Extensive leadership experience required, including mentoring, and developing associates to support their professional growth and team success.
• A strong ethical background and deep knowledge of compliance is essential. Must have a proven ability to work closely with compliance teams and adhere to regulatory requirements.
• Demonstrated success in creating management controls through systems and reporting to ensure operational efficiency and regulatory compliance.
• Strong personal accountability and a commitment to fostering accountability within the team are essential for success in this role.
Benefits
We offer a competitive salary range of $160,000 - $240,000 per year, based on experience, as well as a comprehensive total rewards package which includes medical, dental, and vision coverage, retirement plans, paid time off, employer-paid life and disability insurance, tuition program, well-being benefits, and more.
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