Customer Service Ambassador
3 weeks ago
Role Overview
Serves as the primary agent for building member relationships through education about Credit Union products and services.
Adheres to Credit Union policies and procedures to ensure ethical and compliant business practices while performing various transactions and service requests accurately and efficiently.
Key Responsibilities
- Greets members and provides relevant information regarding transactions, products, and services.
- Takes responsibility for fulfilling member service requests, including account opening, access services, maintenance, domestic wires, loan applications, and funding within authorized signing authority.
- Demonstrates a commitment to learning and thoroughly understanding all Credit Union deposit and loan products and services.
- Performs individual settlement procedures and balances MSR cash drawer, daily transactions and assists with branch balancing.
- Actively engages in the relationship-building process through educating and referring Credit Union products and services.
- Deescalates challenging member situations by problem-solving, exercising sound judgment and decision-making skills while demonstrating a special effort to say yes.
- Remains vigilant and aware of surroundings and reports unusual or suspicious behaviors, activity, or inconsistencies.
Requirements
One year of related experience is required. A high school diploma or equivalent is also required or an equivalent combination of education and experience.
A strong ability to understand and communicate financial concepts clearly and concisely is essential. Good verbal communication skills, patience, active listening, and sound judgment are also required.
Working Environment
This position requires standing, sitting, walking, reaching, and lifting up to 10 pounds regularly. The ability to work in a fast-paced environment without sacrificing quality and accuracy is necessary.
Estimated Salary Range: $17.15 - $25.73 Hourly (approximately $35,600 - $53,400 per year).
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