Technical Support Specialist

6 days ago


Westford, Massachusetts, United States Juniper Networks Full time
About Juniper Networks
Juniper Networks is a leading provider of networking solutions, dedicated to simplifying the process of transitioning to a secure and automated multicloud environment. Our products and services help organizations build resilient and scalable networks that support their business needs. We are committed to innovation, customer satisfaction, and employee development, and we strive to create a workplace culture that values diversity, inclusion, and teamwork.

Job Description
As a Technical Support Engineer 3, you will play a critical role in providing technical support to our customers and partners. Your responsibilities will include diagnosing and resolving complex network issues, working closely with engineering teams to identify and resolve product defects, developing technical documentation, and participating in knowledge-sharing initiatives. You will also have opportunities to contribute to the development of new products and services, and to collaborate with other teams within the organization to drive innovation and growth.

Required Skills and Qualifications
To succeed in this role, you will need to have a strong background in network infrastructure, including TCP/IP, subnetting, and IP packet flow. Experience with routing technologies, such as OSPF, ISIS, BGP, and MPLS, is also essential. Strong problem-solving skills, excellent communication and interpersonal skills, and the ability to work effectively in a team environment are also required. A degree in Computer Science or related field is preferred, and certifications like JNCIS, JNCIP, or JNCIE are highly valued.

Benefits
Juniper Networks offers a comprehensive benefits package, including medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. We also offer a competitive salary range, starting at $79,200 per year and up to $121,440 per year, depending on location, experience, and qualifications.

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