Customer Service Representative

2 weeks ago


Peabody, Massachusetts, United States Ethos Veterinary Health Full time

Job Summary: Ethos Veterinary Health is seeking a highly motivated and customer-focused individual to join our team as a Service Center Liaison. As a key member of our service center team, you will be responsible for delivering exceptional service to our clients and referring veterinarians, while developing strong relationships with our hospital teams.

Key Responsibilities:

  • Provide superior service to clients and referring veterinarians through inbound and outbound calls, ensuring all needs are met in a professional and empathetic manner.
  • Act as the primary point of contact for our hospitals, exercising a calm and compassionate demeanor in emergency situations.
  • Book client appointments with accuracy and efficiency, ensuring seamless communication with our hospital teams.
  • Accurately interpret Ethos protocols to provide solutions to resolve client and referring veterinarian inquiries.
  • Process administrative tasks, including email management, medical record transfers, and document preparation.

Requirements:

  • High School Diploma or equivalent.
  • Minimum 2 years of customer service or veterinary client care experience.
  • Proficiency in Microsoft Office, including Word, Excel, and Outlook.
  • Flexibility to work a rotating shift, preferably evenings, within a 24/7-365 service center environment.

Preferred Qualifications:

  • Proven experience delivering exceptional service in a high-volume environment.
  • Excellent interpersonal skills, with the ability to handle emotionally charged client scenarios.
  • A solid track record of exceeding productivity and quality goals.
  • Strong communication skills, both written and oral.

Work Environment: Ethos Veterinary Health is an equal opportunity employer, committed to providing a diverse and inclusive work environment. We are currently accepting applications from candidates in the following states: CA, CO, CT, FL, HI, ID, IL, IN, LA, MA, MI, NC, NH, NY, OH, PA, TN, TX, UT, VA, VT, WA, WI, WY.



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