Member Experience Coordinator

4 weeks ago

Washington, Washington, D.C., United States National Association of Wholesaler-Distributors Full time
Job Title: Member Experience Manager

The National Association of Wholesaler-Distributors (NAW) is seeking a highly motivated and detail-oriented Member Experience Manager to join our team. As a key member of our operations department, you will play a critical role in engaging with member company executives and administrators to collect and analyze qualitative and quantitative information about organizations and their leaders.

Key Responsibilities:
  • Gather business intelligence from member executives through phone, email, and social media platforms.
  • Communicate NAW member value proposition through ongoing interactions and responses to member inquiries.
  • Transfer collected business intelligence into NAW's customer relationship management platform in a way that ensures completeness, accuracy, and organization.
  • Implement data validation techniques and perform regular audits to maintain data integrity.
  • Design and deploy surveys to inform Member Experience and organizational priorities.
  • Analyze member data to craft and update Member Experience annual plans for individual member companies.
  • Collaborate with Member Experience team to curate, align, and help deliver NAW's existing content, services, and programming to member executives.
  • Research industry trends, best practices, and emerging technologies related to member intelligence, member service, and executive communication.
  • Continuously seek ways to enhance business processes, information acquisition, and member communication effectiveness to better serve members and the enterprise.
Requirements:
  • Strong written and verbal communication skills; experience engaging with executives preferred.
  • Strong organizational skills with attention to detail; ability to follow schedules and prioritize to meet deadlines and manage initiatives to completion.
  • Experience utilizing modern data management and communication tools (Microsoft Excel & Outlook, Salesforce, LinkedIn, ZoomInfo).
  • Strong interpersonal skills, exhibiting a positive attitude and a professional demeanor.
  • Strong analytical, research, and data evaluation skills to identify trends among members' experiences.
  • Exceptional customer service skills; a focused listener and problem solver.
  • Ability to work with creativity and flexibility in a fast-paced environment.
  • Ability to work independently and collaboratively with internal and external stakeholders.
  • Ability to create new processes and demonstrate sound judgment.
  • A high degree of personal initiative.
Education and Experience:
  • Bachelor's degree in a related field (or equivalent work experience), required.
  • Minimum of three (3) years of experience in member experience, with a demonstrated track record of success in building relationships and analyzing data, required.
Work Environment:

The position is based at NAW's headquarters office in Washington, DC, near Metro Center. NAW is currently offering a hybrid work model. Employees are required to be in the office Tuesday, Wednesday, Thursday, and upon request for mandatory meetings or events. Employees are provided the opportunity to work remotely on Monday and Friday. The hybrid work model is subject to change. NAW's DC HQ office provides a standard office environment.

NAW is an Equal Opportunity Employer.

Travel: up to 10%

Experience level and other factors will determine the final salary level, in the starting range of $67,000-$75,000.

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