Customer Success Manager

24 hours ago


Salt Lake, Utah, United States Chargezoom Full time
Customer Success Manager Opportunity at Chargezoom

We're seeking a highly motivated and experienced Customer Success Manager to join our Client Onboarding Team. As a key member of our team, you will be responsible for onboarding and educating clients on the Chargezoom platform, ensuring they set up their automations in the most efficient way possible, and developing industry-leading onboarding processes that delight new customers.

Responsibilities:

* Onboard and educate clients on the Chargezoom platform
* Provide clients with platform tours and help them process their first transaction
* Ensure customers set their automations up in the most efficient way possible
* Help develop and implement industry-leading onboarding processes that delight new customers
* Close small dollar value deals by helping the customer through the process

Requirements:

* 2 years of customer-facing experience, preferably at a SaaS company
* Track record for building and nurturing relationships with multiple stakeholders and customers
* Experience working in HubSpot CRM or Help Desk tools is a plus

What We Offer:

* Medical, Dental, insurance fully paid
* Employee Stock Options (be an owner in the company)
* A performance culture that rewards results and promotes those that perform, quickly
* Equipment provided to set up a successful work environment
* Engaging Team-building activities
* On-target earnings (OTE): $70,000 - $98,000
* Monthly bonus based on NRR (net revenue retention)

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