Customer Success Advocate

10 hours ago


Salt Lake, Utah, United States Chargezoom Full time

At Chargezoom, we're on a mission to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations.

We're currently searching for a highly motivated and experienced Customer Success Manager to join our Client Onboarding Team.

This role is perfect for someone who is passionate about technology and driving product improvements, with a track record for building and nurturing relationships with multiple stakeholders and customers.

Responsibilities:

  • Act as the main point of contact and product expert during your clients' first 30-90 days
  • Engage with users during their prospecting journey to drive product adoption
  • Onboard and educate clients on the Chargezoom platform
  • Provide clients with platform tours and help them process their first transaction
  • Ensure customers set their automations up in the most efficient way possible
  • Identify gaps in the experience that causes confusion or prevents the user from moving forward
  • Help develop and implement industry leading onboarding processes that delight new customers
  • Collaborate with Growth and Product teams to provide feedback on opportunities and gaps
  • Close small dollar value deals, by helping the customer through the process

Requirements:

  • 2 years of customer-facing experience, preferably at a SaaS company

What Success Looks Like:

  • Ability to work in a very fast paced, ever changing environment
  • Strong communication skills, both written and verbal
  • Work from a place of empathy and patience, both internally and externally
  • Must be coachable, willing to learn, and grow
  • Strong collaboration and cooperation skills
  • Confident and comfortable to share ideas and perspectives up stream

Perks:

  • Wake up each morning proud of the place you work and the amazing companies you get to partner with
  • Join the team at a time when you can help shape the future of the company
  • Medical, Dental, insurance fully paid
  • Employee Stock Options (be an owner in the company)
  • A performance culture that rewards results and promotes those that perform, quickly
  • Equipment provided to set up a successful work environment
  • Engaging Team-building activities
  • Being part of an organization that truly believes in promoting from within, at Chargezoom your growth potential is uncapped

Compensation:

  • On-target earnings (OTE): $70,000 - $98,000
  • Base Salary: $60,000 - $72,000
  • Monthly bonus based on NRR (net revenue retention)


  • Salt Lake, Utah, United States TalentBurst Full time

    Customer Success AdvocateAt TalentBurst, we're seeking a highly motivated Customer Success Advocate to provide support and risk mitigation within the business financing space. This role will be the Loan questions/needs and become a leader in all inquiries. You will use your proximity to customers to identify issues that will continually improve the customer...


  • Salt Lake, Utah, United States Chargezoom Full time

    Customer Success ManagerChargezoom, a rapidly expanding SaaS fintech company, is dedicated to delivering innovative payment solutions. Our mission is to simplify internal financial processes and empower main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software...


  • Salt Lake, Utah, United States Brex Full time

    About BrexBrex is a leading AI-powered spend platform that empowers companies to spend with confidence. Our integrated corporate cards, banking, and global payments solutions, combined with intuitive software for travel and expenses, help businesses proactively control spend, reduce costs, and increase efficiency on a global scale.Role OverviewWe're seeking...


  • Salt Lake, Utah, United States TaxBit Full time

    About TaxBitTaxBit is a pioneering company in the digital assets space, founded by CPAs, tax attorneys, and software developers in 2018. Our mission is to enable widespread compliant adoption of digital assets for the global economy.Job SummaryWe are seeking an experienced Enterprise Customer Success Manager to join our team. As a key member of our customer...


  • Salt Lake, Utah, United States Code Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Code. As a key member of our Customer Success Team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Be the primary customer advocate for assigned accountsProvide timely and effective...


  • Salt Lake, Utah, United States Fidelity Investments Full time

    Job Description:Customer Relationship Advocate Career Development ExperienceFidelity Investments is seeking a Customer Relationship Advocate to join our team. As a Customer Relationship Advocate, you will be responsible for providing exceptional customer service and support to our clients. You will work closely with our clients to understand their needs and...


  • Salt Lake, Utah, United States University of Utah Health Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Advocate Specialist. In this role, you will be responsible for providing exceptional customer service to patients and families, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide excellent customer service through phone, email,...


  • Salt Lake, Utah, United States Lucid Software Full time

    Customer Success ManagerAt Lucid Software, we're seeking a seasoned Customer Success Manager to join our team. As a trusted advisor, you'll work closely with a portfolio of strategic accounts, gaining a deep understanding of their unique business objectives. With a focus on driving product adoption, you'll provide expertise in change management and be a...


  • Salt Lake, Utah, United States Lucid Software Full time

    Job Title: Customer Success ManagerAt Lucid Software, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer adoption and growth, ensuring customer satisfaction, and identifying opportunities for expansion.Responsibilities:Lead and inspire a...


  • Salt Lake, Utah, United States Lucid Software Full time

    About Lucid SoftwareLucid Software is a leading provider of visual collaboration solutions, empowering teams to see and build the future from idea to reality. Our core values include innovation, passion, individual empowerment, initiative, and teamwork. We strive to create an inclusive and respectful environment for everyone.Job SummaryWe are seeking a...


  • Salt Lake, Utah, United States Quilt Software Full time

    Customer Success Manager Role OverviewWe are seeking a highly skilled Customer Success Manager to join our team at Rain Retail. As a key member of our customer-facing team, you will be responsible for ensuring a seamless and successful onboarding experience for new customers.Key Responsibilities:Manage the end-to-end onboarding process for new customers,...


  • Salt Lake, Utah, United States Lucid Software Full time

    Job DescriptionAt Lucid Software, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for driving customer adoption and retention of our solutions.Key Responsibilities:Lead and inspire a team of Customer Success Managers to achieve increased retention, expansion, and...


  • Salt Lake, Utah, United States Chargezoom Full time

    Customer Success ManagerChargezoom, a fast-growing SaaS fintech startup, specializes in delivering automated payment solutions. Our mission is to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations.We are...


  • Salt Lake, Utah, United States Carvana Full time

    Job OpportunityWe're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Delivery Advocate. As a key member of our Market Operations team, you will play a vital role in delivering exceptional customer experiences and representing our dynamic brand in the field.Key Responsibilities:Deliver vehicles to customers'...


  • Salt Lake, Utah, United States Chargezoom Full time

    Customer Success ManagerChargezoom, a fast-growing SaaS fintech startup, specializes in delivering automated payment solutions. Our mission is to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations.Key...


  • Salt Lake, Utah, United States Lucid Software Full time

    About the RoleAt Lucid Software, we're seeking a highly skilled Customer Success Manager to join our team. As a trusted advisor, you'll work closely with a portfolio of strategic accounts, gaining a deep understanding of their unique business objectives and driving product adoption.Key ResponsibilitiesDevelop a strong understanding of the Lucid Suite and...


  • Salt Lake, Utah, United States Lucid Software Full time

    Customer Success ManagerLucid Software is a leader in visual collaboration, empowering teams to bring their ideas to life. We value innovation, passion, and excellence in everything we do. Our hybrid workplace promotes a healthy work-life balance, allowing employees to work remotely, from one of our offices, or a combination of both.About the RoleWe're...

  • Pharmacy Advocate

    3 weeks ago


    Salt Lake, Utah, United States IMA Financial Group Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Pharmacy Advocate to join our team at IMA Financial Group. As a Pharmacy Advocate, you will play a critical role in supporting our customers and ensuring they receive the best possible service.Key ResponsibilitiesProvide exceptional customer service and support to customers, addressing their...


  • Salt Lake, Utah, United States Lucid Software Full time

    About the RoleAt Lucid Software, we're seeking a highly skilled Customer Success Manager to join our team. As a trusted advisor, you'll work closely with a portfolio of strategic accounts, gaining a deep understanding of their unique business objectives.Key ResponsibilitiesDevelop a strong understanding of the Lucid Suite, demonstrating how to integrate it...

  • Pharmacy Advocate

    3 weeks ago


    Salt Lake, Utah, United States IMA Financial Group Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Advocate to join our team at IMA Financial Group. As a Pharmacy Advocate, you will play a critical role in supporting our customers and ensuring seamless transitions to our pharmacy programs.Key ResponsibilitiesProvide exceptional customer service and support to patients and healthcare providersStreamline...