Restaurant Operations Manager

4 days ago


Illinois, United States Dunkin' Full time

Restaurant Operations Manager

We are seeking a skilled Restaurant Operations Manager to join our Dunkin' team. As a key member of our management team, you will be responsible for leading a team of dedicated employees to deliver exceptional guest experiences and drive profitable sales.

Key Responsibilities:

  • Recruit, hire, onboard, and develop employees to achieve team goals
  • Communicate job expectations and hold team members accountable for their behavior and performance
  • Create and maintain a guest-first culture in the restaurant
  • Ensure all shifts are appropriately staffed to achieve guest service goals
  • Control costs to maximize profitability

Requirements:

  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Basic computer skills
  • High School diploma or equivalent
  • Proficient in math and financial management

Competencies:

  • Great Focus: Understands and exceeds guest expectations, needs, and requirements
  • Passion for: Sets and maintains high standards for self and others, acts as a role model
  • Problem Solving and Decision Making: Identifies and resolves issues and problems
  • Interpersonal Relationships & Influence: Develops and maintains relationships with team members

About Dunkin':

Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. We are a Dunkin' Franchisee looking for talented individuals to join our team. Our mission is to satisfy guests who come day in and day out, thinking they came to the best Dunkin' store.

We are committed to providing great employees who 'WOW' guests with a friendly smile, great customer service, great food, and drinks, while being attentive to the needs of the store.


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