Technical Support Specialist

3 days ago


Lafayette, Louisiana, United States Vergence Full time
Job Overview

Vergence is seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their needs are met with efficiency and effectiveness.

Key Responsibilities
  • Develop and implement effective documentation and procedures for repair or setup processes.
  • Configure and install client workstations, ensuring they meet or exceed established technical goals.
  • Confer with clients to resolve technical issues, ensuring compliance with state regulatory requirements and organizational policies.
  • Prepare and maintain written operations manuals, as well as contribute to the company blog with regular updates.
  • Work cooperatively with other employees to achieve the mission and goals of the organization.
  • Be available on-call 24/7 for technical problems, with a rotation of technicians to ensure coverage.
Requirements
  • Ability to drive or arrange transportation to and from tech calls or meetings.
  • Capability to receive text messages and company email on a mobile phone.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.


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