Student Support Specialist

2 days ago


Lafayette, Louisiana, United States Purdue University Full time
Job Summary

As a Student Support Specialist, you will play a crucial role in supporting our Desktop Support staff in delivering exceptional service to our customers. This position requires a strong ability to troubleshoot hardware and software issues, engage with management teams, and provide excellent customer service.

Key responsibilities include:

  • Assisting Desktop Service Specialists with troubleshooting hardware and software issues
  • Engaging with management teams to ensure a positive customer experience
  • Validating requests and incidents in our ticketing system
  • Breaking down and processing salvaged hardware
  • Delivering and deploying hardware to customers
  • Developing scripts to automate tasks
  • Engaging professionally with customers to achieve desired outcomes
  • Documenting changes

We are looking for a self-motivated individual with strong troubleshooting skills, excellent communication skills, and the ability to work effectively in a team environment.

Preferred qualifications include:

  • Pursuing a degree in a technical field
  • Prior troubleshooting experience
  • Customer Service experience

We offer a flexible schedule, with hours available around student schedules, and the possibility for summer work.



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