IT Support Specialist
3 days ago
Orion Global Managed Services US Inc is seeking a highly motivated IT Support Specialist to join our Support team. As a key member of our team, you will be responsible for providing technical support and assistance to our clients.
Key Responsibilities- Provide first-line technical support by answering phone calls and responding to IT service requests.
- Create, manage, and resolve support tickets using ServiceNow.
- Document all work performed, ensuring accurate and comprehensive records.
- Assist with the deployment and configuration of IT systems, particularly in a manufacturing environment.
- Troubleshoot hardware and software issues on Windows 10/11 systems.
- Collaborate with a team to resolve complex IT issues and improve support processes.
- Maintain a high level of customer service and ensure timely resolution of support requests.
- Windows 10/11 operating systems.
- ServiceNow for ticketing and service management.
- Manufacturing environment with specific IT infrastructure and systems.
- Proven experience in IT support roles, preferably within a manufacturing environment.
- Strong critical thinking and problem-solving skills.
- Proficiency in Windows 10/11 operating systems.
- Experience using ServiceNow or similar IT service management tools.
- Prior experience with ServiceNow is highly desirable.
- Experience working within a manufacturing environment is a plus.
- Strong troubleshooting skills with a proactive approach to problem resolution.
- Relevant IT certifications or equivalent schooling is advantageous.
- The role is primarily on-site, with no remote work options available.
- The IT Support Specialist will be part of a collaborative team environment.
- Local candidates are preferred.
- No travel is required for this role.
- Availability to work weekends is necessary as part of the job requirements.
This is a 6-month 1099 contract role with the potential to be extended past this initial timeframe. The compensation for this role is $28 per hour.
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