Community Engagement Specialist
4 weeks ago
We are seeking a highly skilled and experienced Community Manager to join our dynamic team at Newance. As a key player in our rapidly growing company, you will be integral to maintaining our best-in-class customer experience.
Key Responsibilities:
The Community Manager will be the face of our brand, overseeing day-to-day community operations while collaborating with the team on long-term strategies. Your diverse tasks will be united by a common goal: providing exceptional support to our member companies and ensuring the efficient functioning of our spaces.
Key Performance Indicators:
- Deliver exceptional customer service and support to member companies
- Collaborate with the team to develop and implement long-term strategies
- Manage day-to-day community operations, including conducting in-person tours and handling walk-ins
- Organize memorable member events and leverage online tools and in-person networking to build and nurture relationships
Qualifications:
Required:
- Strong background and experience in customer service and communication
- Adaptability to change and shifting priorities, thriving in ambiguous situations
- Exceptional organizational skills with acute attention to detail
- Proficiency in computer skills, including the Microsoft Office Suite
- Remarkable ability to meet deadlines and deliver results
Preferred:
- Experience working with startups
- Background in hospitality
- Familiarity with Canva and ClickUp or related project management software
- Experience managing systems (billing/phone/community platforms)
Benefits:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- FSA, HSA, and Commuter Benefits
- Unlimited PTO
- Training & Development
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