Community Engagement Specialist

4 weeks ago


Salt Lake, Utah, United States Newance Full time
Job Title: Community Manager

We are seeking a highly skilled and experienced Community Manager to join our dynamic team at Newance. As a key player in our rapidly growing company, you will be integral to maintaining our best-in-class customer experience.


Key Responsibilities:

The Community Manager will be the face of our brand, overseeing day-to-day community operations while collaborating with the team on long-term strategies. Your diverse tasks will be united by a common goal: providing exceptional support to our member companies and ensuring the efficient functioning of our spaces.


Key Performance Indicators:
  • Deliver exceptional customer service and support to member companies
  • Collaborate with the team to develop and implement long-term strategies
  • Manage day-to-day community operations, including conducting in-person tours and handling walk-ins
  • Organize memorable member events and leverage online tools and in-person networking to build and nurture relationships

Qualifications:

Required:

  • Strong background and experience in customer service and communication
  • Adaptability to change and shifting priorities, thriving in ambiguous situations
  • Exceptional organizational skills with acute attention to detail
  • Proficiency in computer skills, including the Microsoft Office Suite
  • Remarkable ability to meet deadlines and deliver results

Preferred:

  • Experience working with startups
  • Background in hospitality
  • Familiarity with Canva and ClickUp or related project management software
  • Experience managing systems (billing/phone/community platforms)

Benefits:
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • FSA, HSA, and Commuter Benefits
  • Unlimited PTO
  • Training & Development


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