Customer Communications Specialist
4 weeks ago
This role is responsible for managing customer communication requests from various internal workgroups, including Operations and Risk. The incumbent will utilize multiple communication clients to complete tasks and projects within the required timeframe.
Key Responsibilities:- Oversee field communication and Jira ticket requests.
- Develop clear and effective email/SMS/push notification communications.
- Collaborate with Operations Support and Risk to fulfill ad hoc requests and communicate changes to customer programs and processes.
- As part of the emergency response committee, execute and track customer communications.
- Act as the subject matter expert, overseeing the operability of third-party communication clients and working with support teams when questions arise.
- Maintain brand consistency in all outgoing customer communications.
- Ensure CAN SPAM compliance and message deliverability.
- Report bugs and issues to appropriate teams.
- Identify areas of opportunity by collecting feedback and spotting trends.
- Manage the Customer Communication Journey in SharePoint.
- 2+ years' experience with email management systems, preferably Iterable or other Email Service Provider (ESP).
- Proven ability to oversee technical processes and systems with an eye for quality and exactness.
- Understanding of store/property operational processes.
- Attention to detail and strong problem-solving abilities.
- Experience working with service ticketing systems.
- Proven project management and organizational skills.
- Strong interpersonal skills and a customer-centric attitude.
- A full working knowledge of MS Office suite.
- Availability to work on-call outside of office hours, including evenings, weekends, and holidays.
- 2+ years of experience executing organizational email.
- 2+ years of experience with email automation technology.
- Bachelor's degree.
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Customer Service Leadership Role
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Customer Communications Specialist
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