Assistant Manager
2 weeks ago
Job Summary
We are seeking an experienced Assistant Manager to join our team at Planet Fitness - NJ/MA One World Fitness. As a key member of our management team, you will be responsible for assisting in the oversight of gym operations to ensure an exceptional member experience and a financially successful club.
Responsibilities:
* Assist in recruiting, hiring, training, and developing a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.
* Maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
* Assist with staff management and provide backup support to the Club Manager as needed.
* Assist in scheduling and supervising staff.
* Member service oversight - ensuring staff provides a superior customer experience at all times.
* Assist in resolving or escalating employee issues or concerns.
* Involved in all front desk-related activities, including answering phones, checking members into the system, and facilitating member requests and issues.
* Assist in overseeing cleanliness and maintenance of the facility.
* Assist in ordering supplies using specific budgets based on club requirements.
* Assist in tracking statistics and reports (weekly, monthly, and annually).
* Backup support for any employee who is absent.
Requirements:
* Superior customer service skills, preferably in the fitness industry.
* Experience working as a Member Service Representative at Planet Fitness.
* Solid supervisory, diplomacy, and listening skills.
* Basic computer proficiency (Microsoft Suite).
* Hard working, enthusiastic, and energetic.
* Strong problem resolution skills.
* Current CPR Certification required.
* High school diploma/GED equivalent required.
* Must be 18 years of age or older.
Physical Demands:
* Continual standing and walking during shift.
* Continual talking in person or on the phone during shift.
* Must be able to occasionally lift up to 50 lbs.
* Will occasionally encounter toxic chemicals during shift.
Note: Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.
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