Customer Service Representative
6 days ago
About the Role:
We are seeking a highly skilled and compassionate Lead Customer Service Representative to join our team at Bethany Family Pet Clinic. As a key member of our front desk team, you will be responsible for providing exceptional client service and communication, ensuring a positive experience for our clients and their pets.
Responsibilities:
- Provide exceptional client service and communication, responding to client inquiries and resolving issues in a timely and professional manner.
- Manage client relationships, building trust and rapport with clients and their pets.
- Coordinate client appointments, surgeries, and other services, ensuring seamless communication and follow-up.
- Train and mentor new team members, promoting a culture of excellence and teamwork.
- Manage cash handling, processing payments, and balancing the cash drawer.
- Maintain accurate client records, ensuring up-to-date information and compliance with regulatory requirements.
- Collaborate with veterinarians, technicians, and other team members to ensure seamless patient care and client satisfaction.
Requirements:
- High school diploma or equivalent.
- Minimum 2 years of experience in customer service or veterinary reception.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, handling multiple tasks and priorities.
- Computer literacy and proficiency in veterinary software.
- Knowledge of veterinary terminology and procedures.
What We Offer:
Bethany Family Pet Clinic offers a competitive compensation package, including medical, dental, and vision coverage, 401K plan with company match, and opportunities for growth and advancement.
Why Join Our Team:
We are a state-of-the-art veterinary practice with a commitment to excellence, compassion, and teamwork. Our team is dedicated to providing exceptional care for our clients and their pets, and we are seeking like-minded individuals to join our team.
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