Customer Service Support Associate

4 weeks ago


Greensburg, Pennsylvania, United States Medcare Equipment Company Full time
Job Summary

The Medical Equipment Order Coordinator is responsible for handling initial referral contacts by assigning all inbound referrals to the appropriate department. They receive incoming faxes and orders, and assign customer orders according to procedure in a timely and efficient manner.

Key Responsibilities
  • Monitor incoming orders received via fax or email from referral sources, ensuring all required information is received.
  • Open new customer files and complete required documents before passing on orders to the appropriate department/folder.
  • Enter data into the computer and accurately assign orders to the correct department/folder.
  • Work on time-sensitive and critical orders to ensure processing within designated timeframes.
  • Assist representatives from other departments with tracking or questions related to requested documentation.
  • Rework and reassign orders when updates or changes are made to customer insurance.
Requirements
  • High School Diploma or GED.
  • Previous experience in healthcare or durable medical equipment preferred.
  • Demonstrated PC skills are a must.
  • Proficient in MS Office with proven data entry experience.
  • Strong organizational and time management skills.


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