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Auto Physical Damage Claims Investigator
2 months ago
We are seeking a highly skilled Auto Physical Damage Claims Investigator to join our team at The General Automobile Insurance Services, Inc. As an Auto Physical Damage Claims Investigator, you will be responsible for investigating and maintaining auto physical damage claims, reviewing coverages, completing appraisals, and settling claims.
Key Responsibilities- Investigate and Maintain Auto Physical Damage Claims: Conduct thorough investigations of auto physical damage claims, gathering and analyzing evidence to determine the extent of damage and liability.
- Review Coverages: Review policy coverages to ensure that claims are processed in accordance with company guidelines and regulatory requirements.
- Complete Appraisals: Conduct appraisals of damaged vehicles to determine the extent of damage and estimate repair costs.
- Settle Claims: Negotiate settlements with claimants and adjusters to resolve claims in a fair and timely manner.
- Manage Work Inventory: Manage work inventory to meet established goals and deadlines.
- Support Decisions: Support decisions through proper file documentation and communication.
- Manage Files: Manage files, making independent decisions and recognizing when assistance is needed.
- Provide Claim Process and Status: Provide claim process and status to all parties, answering questions or redirecting to other areas as needed.
- Collaborate with Internal and External Partners: Collaborate as a subject matter expert and technical resource on process and claim resolution with internal and external partners.
- Appraiser License: Must have an appraiser license and be able to write auto estimates in multiple states.
- Experience: Minimum of 2 years of experience in vehicle estimating or similar insurance industry knowledge.
- Initiative-Taking: Ability to work independently and collaboratively with team members.
- Electronic Estimating System: Experience with an Electronic Estimating System (i.e., CCC, ADP, Mitchell).
- Microsoft Office: A working knowledge of Microsoft Office required (Word, Windows, and Excel).
- Driver's License: Must have and support a valid driver's license and appraiser licenses (where required).
This is a primarily home-based role, with 80% of the time spent working from home. You must reside within a 50-mile radius of one of our offices or a 30-mile radius of Boston, MA.
