Auto Physical Damage Claims Examiner

1 day ago

Nashville, Tennessee, United States The General Full time
Job Title: Auto Physical Damage Desk Appraiser

Job Summary:

We are seeking an experienced Auto Physical Damage Desk Appraiser to join our team at The General. As an Auto Physical Damage Desk Appraiser, you will be responsible for investigating and maintaining auto physical damage claims, reviewing coverages, completing appraisals, and settling claims.

Key Responsibilities:

  • Write estimates off of photos, including supplements
  • Interpret and apply a variety of claim and coverage applications and differences, including 1st and 3rd party claims, multiple policy types, and endorsements
  • Interpret facts of loss and apply to damages to identify cause and origin, damage types, and fraud indicators
  • Perform repairability decisions, including obtaining vehicle and salvage values
  • Negotiate positive outcomes with internal and external customers
  • Manage work inventory to meet established goals
  • Support decisions through proper file documentation and communication
  • Manage your files, making independent decisions and recognizing when assistance is needed
  • Provide all parties with claim process and status; answer questions or redirect to other areas
  • Collaborate as a subject matter expert and technical resource on process and claim resolution with internal and external partners
  • Maintain relationships with vendor networks and peers in other departments

Requirements:

  • Must have appraiser license and be able to write auto estimates in multiple states
  • Minimum of 2 years of experience in vehicle estimating or similar insurance industry knowledge
  • Initiative-taking; ability to work independently and collaboratively with team members
  • Experience with an Electronic Estimating System (i.e., CCC, ADP, Mitchell)
  • A working knowledge of Microsoft Office required (Word, Windows, and Excel)
  • Must have and support valid driver's license and appraiser licenses (where required)

Additional Job Information:

This is a primarily home-based role, with 80% of your time spent working from home. You must reside within a 50-mile radius of one of our offices, including Madison, WI, Eden Prairie, MN, Denver, CO, Nashville, TN, St. Joseph, MO, Keene, NH, Atlanta, GA, Phoenix, AZ, or Boston, MA.

Internal candidates are encouraged to apply regardless of location and will be considered based on the needs of the role.

We offer a competitive compensation package, including a salary range of $55,000 to $90,000, and a comprehensive benefits package, including medical, dental, vision, and wellbeing benefits, a 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays, and a paid time off program.

We are an equal opportunity employer and consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

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