Senior Auto Claims Adjuster

4 hours ago


Phoenix, Arizona, United States USAA Full time
About USAA

We have a mission that truly matters: facilitating the financial security of millions of U.S. military members and their families. Our core values of honesty, integrity, loyalty, and service guide everything we do – from how we treat our members to how we treat each other.

Job Summary

This is an exciting opportunity for a Senior Auto Claims Adjuster to join our team in Phoenix, AZ. As a key member of our claims department, you will be responsible for adjusting non-injury auto claims, investigating coverage and liability, and providing best-in-class customer service to our members.

Key Responsibilities
  • Investigate and determine coverage and liability for complex auto claims, including comprehensive, collision, property damage liability, uninsured motorist property damage, and rental vehicle coverages.
  • Negotiate liability for comparative negligence (claimant or adverse carrier).
  • Identify coverage concerns, review prior loss history, and create Special Investigation Unit (SIU) referrals when appropriate.
  • Interact with multiple parties to gather information, determine liability, and analyze data to establish compliance for regulatory requirements and settlement value.
  • Evaluate and negotiate settlement of automobile first and third-party physical damage claims within established settlement authority limits.
Requirements
  • High School Diploma or General Equivalency Diploma.
  • 2 years of customer service experience.
  • 1 year of experience handling low to moderately complex auto non-injury liability claims.
  • Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
  • Experience settling auto liability coverage.
  • Proficient knowledge and understanding of the auto claims contract, case law, and state laws and regulations.
What We Offer

USAA has a competitive compensation package, including a salary range of $50,230.00 - $90,180.00, depending on experience and location. Our employees also enjoy best-in-class benefits, including comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.



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