Auto Bodily Injury Claims Handler
4 weeks ago
We are seeking a skilled Auto Bodily Injury Claims Handler to join our team at Travelers Indemnity Co. As a key member of our claims handling team, you will be responsible for handling Personal and Business Insurance Auto Bodily Injury claims from the first notice of loss through resolution/settlement and payment process.
Key Responsibilities- Deliver consistent service quality throughout the claim life cycle, including prompt contact, explaining the process, setting expectations, on-going communication, follow-through, and meeting commitments to achieve optimal outcome on every file.
- Review and analyze coverage and apply policy conditions, provisions, exclusions, and endorsements for moderate complexity Bodily Injury liability claims in assigned jurisdictions.
- Investigate each claim to obtain relevant facts necessary to determine coverage, the extent of liability, damages, and contribution potential with respect to the various coverages provided.
- Establish timely and maintain appropriate claim and expense reserves, manage file inventory, and document claim file activities in accordance with established procedures.
- Negotiate and convey claim settlements within authority limits to claimants or their representatives, and recognize and implement alternate means of resolution.
- Bachelor's Degree preferred.
- 2 years bodily injury liability claim handling experience preferred.
- General knowledge and skill in claims handling and litigation.
- Basic working level knowledge and skill in various business line products.
- Demonstrated ownership attitude and customer-centric response to all assigned tasks.
- Demonstrated good organizational skills with the ability to prioritize and work independently.
- Attention to detail ensuring accuracy.
- Keyboard skills and Windows proficiency, including Excel and Word - Intermediate.
- Verbal and written communication skills - Intermediate.
- Analytical Thinking- Intermediate.
- Judgment/Decision Making- Intermediate.
- Negotiation- Intermediate.
- Insurance Contract Knowledge- Intermediate.
- Principles of Investigation- Intermediate.
- Value Determination- Intermediate.
- Settlement Techniques- Intermediate.
- Medical Knowledge- Intermediate.
- Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.
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