Office Support Specialist

2 days ago


Walnut Creek, California, United States Axelon Full time
Job Description:

The purpose of this position is to provide administrative support to a medical department, ensuring seamless operations and exceptional patient care.

This role functions independently in carrying out standard and complex administrative procedures, relating to other departments, providers, and families.

As the primary contact between hospital personnel, employees, vendors, managers, and administration, you will be responsible for:

Essential Functions:
  1. Preparing and maintaining accurate patient records
  2. Reviewing and processing incoming referrals via fax and RMO system
  3. Greeting families, answering questions, and directing them to other areas of the hospital
  4. Gathering and verifying patient demographic information
  5. Scheduling appointments for patients, adhering to departmental policies
  6. Verifying insurance eligibility and maintaining knowledge of contracted payers
  7. Registering patients via Meditech for appointments
  8. Processing patient billing and receiving payments according to hospital policy
  9. Assisting families with completion of forms and obtaining authorizations and referrals as needed
  10. Supporting phone queues and maintaining schedules
  11. Continuously developing professional education and updating skills
  12. Participating in conferences and departmental meetings as required
  13. Arranging interpreter services as needed
  14. Demonstrating the ability to work under pressure with constant interruptions

This role requires strong organizational and communication skills, with the ability to work effectively in a fast-paced environment.



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