Guest Services Representative
4 weeks ago
As a Guest Services Agent with Valor Hospitality, you will be the first point of contact for our guests, providing a warm and welcoming experience. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities
• Handle guest registration, room assignments, and provide quotes for room rates
• Accommodate special requests and collect payment for charges on the guest folio
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment
• Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies
• Resolve guest complaints and assist with all inquiries in connection with hotel services
Requirements
• High school diploma or equivalent experience
• Three to twelve months of employment in a related position guest relation position
• Excellent computer and cash handling skills, ability to stand for extended periods of time
• Present a sociable, outgoing, lively and guest service-oriented demeanor
Benefits
• Competitive Salary
• Daily Pay
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO beginning after ninety (90) days of employment
• 401k with employer match
• Team Member Awards and Recognition programs throughout the year
• Food and Beverage Discounts
• Tuition Reimbursement
About Valor Hospitality
Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.
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