Contract Customer Service Representative

3 months ago

Somerset, United States Lupin Pharmaceuticals Full time

Overview:

Lupin is comprised of a fast growing, innovative and robust team of manufacturing, Research and Development and commercial divisions. Together these entities make up the generic and branded U.S. business. Lupin has a significant generic pipeline, and a branded focus on womens health. Our first Research and Development facility in the US is located in Coral Springs, Florida which focuses on generic and branded orally inhaled and nasal drug products. Somerset, New Jersey is home to one of Fifteen commercial manufacturing sites globally and the only commercial manufacturing facility in the United States for Lupin, as well as additional Research and Development teams. Lupin is prided on being people-focused and centered around how impactful we are with our customers. Dollars are not a measure of success but rather the people we help along the way.

Responsibilities:

Summary: Contract Position - THIRD PARTY HIRE - Short Term

Responsible for all Customer Service activities in support of both the Brand and Generics divisions under the leadership of the Customer Service Manager.

Essential Duties and Responsibilities

  • Oversight on the Order Management Process and develop key relationships at our 3PL partner with respect to Customer Shipments/Deliveries
  • Provide customer support where needed and ensure responses are timely. Follows up with customer to see that complaint was satisfactorily resolved as necessary.
  • Answering phones and keeping a detailed log of consumer questions / complaints that are transferred to medical.
  • Ensure unsurpassed quality service to Lupin customers.
  • Interact with all levels of Internal Management and actively participate in meetings when required.
  • Have a detailed working knowledge of employee job responsibilities, system capabilities and limitations.
  • Understanding and compliance of department processes, procedures and policies
  • Ensure pricing problems are properly directed /researched/resolved in timely manner
  • Assist in Order Allocation Process and Backorder Management
  • Support Sales/Marketing, Contracts and Pricing to ensure execution of all promotions, pricing offers


Qualifications:

Qualification Requirements

  • Associate degree in Business, related field or equivalent Customer Service related experience.
  • Three to five years related experience and/or training preferred, or equivalent combination of education and experience.
  • Experience in Pharmaceutical Industry is highly preferred.
  • Ability to recommend and implement change
  • Outstanding interpersonal and organizational skills
  • Ability to operate effectively in an environment with a high volume of transactions
  • Ability to develop strong relationships with contacts at customer accounts, excellent oral and written communications.
  • Ability to analyze date, trouble shoots problems and multitask.
  • Intermediate level knowledge of MS programs.

Lupin is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veterans status, or any other classification as required by applicable law.

Physical Requirements

The physical requirements of the position generally include: standing, walking, sitting, using hands and fingers, reaching with hands and arms, talking and hearing. In some circumstances, bending, kneeling, crouching, stooping, and crawling may apply. This position may require lifting up to 15 pounds occasionally. Generally work is performed in an office environment.

Search Firm Representatives Please Read Carefully

Lupin USA, and its Affiliates does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms for any current openings at our company without a valid written search agreement in place will be deemed the sole property of Lupin. No fee will be paid in the event a candidate is hired by Lupin as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, No phone calls or emails

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