Customer Service Representative
4 weeks ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to achieve sales and customer satisfaction goals.
Key Responsibilities:
- Provide top-notch customer service, ensuring every customer leaves the store satisfied and happy.
- Manage the store's appearance and stock, maintaining a clean and organized environment.
- Handle a high volume of transactions with efficiency and a friendly attitude.
- Work seamlessly with colleagues to handle the unique pace and challenges of the afternoon and early evening.
- Maintain high standards of store cleanliness, including regular upkeep of the coffee station, restrooms, and outdoor areas.
- Manage stock levels and assist in inventory processes, ensuring the store is well-equipped for customer needs.
Requirements:
- Must be 21 years of age or older (for certain states).
- Ability to work weekends and holidays, embracing the full rhythm of retail.
- Ability to read, write, speak, and understand English effectively.
- Basic math skills required, including addition, subtraction, division, and multiplication.
- Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
- Must pass a pre-employment drug screen and be subject to a criminal history background check.
What We Offer:
- A dynamic work environment with a supportive and energetic team.
- Flexible scheduling to balance your day and work-life needs.
- Competitive pay rate of $11/hour.
- Opportunities for growth and development within the company.
- A comprehensive benefits package, including paid time off and a 401(k) program with a generous 6% match.
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