Guest Services Representative
3 days ago
We are seeking a highly skilled Guest Services Agent to join our team at Somerset Hills Hotel, a Tapestry Collection by Hilton. As a Guest Services Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.
Key Responsibilities
• Handle guest registration, room assignments, and provide quotes for room rates
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment
• Pre-register, block reservations, and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies
• Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
• Resolve guest complaints and assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
Requirements
• High school diploma or equivalent experience
• Three to twelve months of employment in a related position guest relation position with this company or other organizations
• Excellent computer and cash handling skills, ability to stand for extended periods of time, and present a sociable, outgoing, lively and guest service-oriented demeanor
Benefits
We offer a competitive salary, daily pay, team member hotel discount program, uniforms provided for most positions, benefits including health, dental, vision, life insurance, and other supplemental options, paid PTO beginning after ninety (90) days of employment, 401k with employer match, team member awards and recognition programs throughout the year, food and beverage discounts, and tuition reimbursement.
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