Customer Service Team Lead

3 weeks ago


Indianapolis, Indiana, United States Price Salons Llc Full time

We're hiring a Customer Service Team Lead at Price Salons LLC As a key member of our front desk team, you'll play a vital role in providing exceptional customer service and supporting our business operations. The estimated salary for this position is $50,000 - $65,000 per year, based on experience.

About the Job

This is a challenging yet rewarding role that requires strong leadership and communication skills. You'll lead a team of customer service representatives, ensuring they provide top-notch support to our clients. Your expertise will also help develop and implement customer service strategies that drive business growth and improve customer satisfaction.

Key Responsibilities
  • Lead a team of customer service representatives, providing guidance and coaching as needed
  • Develop and implement customer service strategies to improve satisfaction and retention
  • Collaborate with other departments to resolve customer complaints and concerns
  • Maintain accurate records and reports, identifying areas for improvement
Requirements

To excel in this role, you'll need:

  • Strong leadership and communication skills, with experience leading teams or mentoring colleagues
  • Excellent customer service skills, with a focus on building long-term relationships
  • Ability to analyze data and identify areas for improvement
  • Proficiency in MS Office, particularly Excel and PowerPoint

We offer a competitive salary package, comprehensive training, and opportunities for growth and advancement. If you're passionate about delivering exceptional customer experiences and driving business success, please apply today.



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