Claim Representative Trainee, Outside Property Specialist

2 weeks ago

London, Kentucky, United States Travelers Insurance Full time

Job Summary

This position is an entry-level opportunity for a Claim Representative Trainee to develop skills in investigating, evaluating, negotiating, and resolving claims on losses of lesser value and complexity. The successful candidate will provide quality claim handling throughout the claim life cycle, maintaining full compliance with internal and external quality standards and state-specific regulations.

Key Responsibilities

  • Completes required training, including online, virtual, classroom, and on-the-job training, which may require travel.
  • Handles 1st party property claims of moderate severity and complexity as assigned.
  • Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer-assisted estimates.
  • Investigates and evaluates all relevant facts to determine coverage, damages, business interruption calculations, and liability of first-party property claims under various policies.
  • Secures recorded or written statements as appropriate.
  • Establishes timely and accurate claim and expense reserves.
  • Determines appropriate settlement amount based on independent judgment, computer-assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles, and work product of Independent Adjusters.
  • Negotiates and conveys claim settlements within authority limits.
  • Writes denial letters, Reservation of Rights, and other complex correspondence.
  • Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.
  • Meets all quality standards and expectations in accordance with the Knowledge Guides.
  • Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures.
  • Manages file inventory to ensure timely resolution of cases.
  • Handles files in compliance with state regulations, where applicable.
  • Provides excellent customer service to meet the needs of the insured, agent, and all other internal and external customers/business partners.
  • Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit.
  • Identifies and refers claims with Major Case Unit exposure to the manager.
  • Performs administrative functions such as expense accounts, time off reporting, etc., as required.
  • Provides multi-line assistance in response to workforce management needs, including but not limited to claim handling for Auto, Workers Compensation, General Liability, and other areas of the business as needed.
  • May attend depositions, mediations, arbitrations, pre-trials, trials, and all other legal proceedings, as needed.
  • Must secure and maintain company credit card required.
  • In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.

Requirements

  • Bachelor's Degree preferred or a minimum of two years of work or customer service-related experience preferred.
  • Demonstrated ownership attitude and customer-centric response to all assigned tasks.
  • Verbal and written communication skills.
  • Attention to detail ensuring accuracy.
  • Ability to work in a high-volume, fast-paced environment managing multiple priorities.
  • Analytical Thinking.
  • Judgment/Decision Making.
  • Valid passport preferred.

What's in It for You?

Travelers offers a comprehensive benefits program, including health insurance, retirement plans, paid time off, wellness programs, and volunteer encouragement. We are an equal opportunity employer and believe that our workforce reflects the diverse customers and communities we serve.

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