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COBRA Benefits Coordinator

2 months ago

Dallas, Texas, United States OneSource Virtual, Inc. Full time
Job Summary

The COBRA Specialist - Call Center Representative supports and services clients as well as COBRA participants for whom OneSource Virtual contracted to provide COBRA Administration services.

Key Responsibilities
  • Provides professional and timely service to internal and external customers, ensuring a high level of satisfaction and loyalty.
  • Effectively communicates with clients and COBRA participants via various channels, including phone, email, and in-person interactions.
  • Participates in new business implementation processes, ensuring seamless integration and onboarding.
  • Responds accurately and promptly to all inquiries, resolving issues and concerns in a timely manner.
  • Processes qualifying events, participant terminations, and updates, maintaining accurate records and ensuring compliance with regulatory requirements.
  • Resolves COBRA administration service issues with internal staff and external vendors, demonstrating strong problem-solving skills.
  • Advises COBRA participants on regulatory requirements, including grace periods, processes, and other relevant information.
  • Processes premium payments and manages all incoming and outgoing COBRA-related correspondence, maintaining a high level of organization and attention to detail.
  • Meets or exceeds all performance standards, consistently delivering high-quality results and exceeding expectations.
  • Participates in Open Enrollment planning and implementation, ensuring a smooth and successful process.
  • Assumes other duties as assigned by Manager, demonstrating flexibility and a willingness to adapt to changing priorities.
Requirements
  • High School Diploma Required
  • 1-2 years of related experience and/or training
  • Customer Service experience preferred
  • Must have knowledge of COBRA and federal regulations
  • Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc...)
Preferred Qualifications
  • Bilingual, Spanish preferred
  • Bachelor's Degree preferred