Operations Assistant Manager

4 weeks ago

Brooklyn, New York, United States Lululemon Full time
Job Summary

The Assistant Manager, Operations role is a key part of the store leadership team, responsible for ensuring the smooth and successful operation of our retail business. This role manages business enablers, including financial, profit and loss, budget, expenses, and cash, and ensures inventory, supplies, vendor relationships, technology, and facilities are maintained and maximized.

Key Responsibilities

* Implement the Store Manager's Operations vision for the store and cascade to team members.
* Plan and prepare weekly team member schedule according to labor requirements, availability, and budget considerations.
* Review, monitor, and partner with Store Manager to manage the budget and other business data and metrics.
* Provide retail floor leadership to team members, including planning retail floor coverage and making decisions to maintain efficiency and effectiveness of retail floor operations.
* Execute company-level operations-focused directives, projects, and initiatives.
* Understand and adhere to people safety policies and procedures to maintain a safe work environment.

Leadership and People

* Create and foster a respectful and inclusive team environment by welcoming and celebrating differences.
* Perform administrative actions to support team members, including completing payroll, approving vacation and time off requests, and other documentation.
* Inform people managers of projected team growth needs to support the building of a strong and diverse team based on operational trends and results.

Guest Experience and Community

* Facilitate a seamless end-to-end guest experience by monitoring the incorporation of omnichannel programs.
* Collaborate with team members to ensure an optimal guest experience that values guests' time and supports store operations.
* Resolve guest feedback and address issues, including guest escalations and urgent requests.

Budget Responsibility

* Accountable for delegated aspects of controllable budget and labor hours.

People Management

* Leadership role indirectly responsible for subset of store employees as delegated by Store Manager.

What We Look For

* Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
* Integrity: Behaves in an honest, fair, and ethical manner.
* Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment.
* Leadership: Is able and desires to lead and inspire others.
* Collaboration and Teamwork: Works productively with and supports others to achieve common goals.
* Decision Making/Problem Solving: Identifies opportunities for improvement and makes effective, timely decisions.
* Strategic Thinking: Considers the lasting implications of decisions and sets a plan aligned with company strategy, vision, and values.
* Business Acumen: Is able to quickly understand and address business information.
* Interactive Communication: Conveys information effectively and understands information shared while interacting with others.

Job Requirements Eligibility

* Must be legally authorized to work in the country in which the store is located.
* Must have the ability to travel to assigned store with reliable transportation methods.

Schedule/Availability

* Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays.

Experience

* 1 year experience managing business operations and administration, including experience with scheduling and management of designated labor hours and managing projects or processes.

Job Assets (i.e., nice to have; not required)

* Education: High school diploma, GED, or equivalent.
* Education: Bachelor's degree or equivalent.
* Experience: 1 year retail or sales specific management experience.

Work Context (e.g., environment, interactions, physical)

* Work occurs in an environment with bright lights and loud music.
* Work is accomplished as part of a team and also independently.
* Work may involve managing conflict or mediating problems between others or deescalating guest issues.
* Work involves reaching out to meet and build relationships with strangers/new people, and to strengthen existing community partnerships.
* Work is sometimes conducted on a computer or other technical devices, including to meet with others virtually.
* Work involves moving through a store for most of a shift to help guests and accomplish work, but can also involve sitting for extended periods of time.
* Work may occasionally involve moving boxes weighing up to 30 lbs.

Compensation & Benefits Package

Lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional team performance. The base pay range for this position is from $26.26- $35.54/hour subject to minimum wage in the location. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. This position has a target bonus of an additional 25%, subject to certain requirements and the Company's discretion, bringing the total target compensation range between $32.83- $44.43/ hour.

At Lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

* Extended health and dental benefits, and mental health plans.
* Paid time off.
* Savings and retirement plan matching.
* Generous employee discount.
* Fitness & yoga classes.
* Parenthood top-up.
* Extensive catalog of development course offerings.
* People networks, mentorship programs, and leadership series (to name a few).

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or part at any time without advance notice.

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