Tech Services Specialist

4 weeks ago


Seattle, Washington, United States AmazonWebServices Full time
About the Role

We are seeking a highly skilled Tech Services Specialist to join our Private Offer Success Team at Amazon Web Services (AWS). As a key member of our team, you will play a critical role in driving the adoption of our strategic Private Offers program.

Key Responsibilities
  • Provide exceptional customer support and escalation services to sellers and customers.
  • Develop and maintain program-related content and collateral.
  • Collaborate with internal stakeholders to ensure successful operations, including Leadership, Business Development, Finance, Legal, Sales, Business Intelligence, Product, and Engineering.
  • Identify opportunities for process improvements and implement changes to enhance the customer experience.
  • Work closely with Product Management and Engineering teams to deliver new technical features and improve existing ones.
What You'll Need
  • Bachelor's degree or equivalent work experience.
  • 1+ years of program or operations experience, preferably within sales, business development, or technical organizations.
  • 1+ years of experience providing customer support and troubleshooting technical issues.
Preferred Qualifications
  • Experience building new programs and initiatives for scale.
  • Experience working with Product Management and Engineering teams to deliver new technical features.
  • Experience with Lean/Six Sigma methodology.
About Amazon Web Services

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, providing a robust suite of products and services to power businesses.

Why Join Us

We value diversity, equity, and inclusion. We believe that a diverse and inclusive workplace is essential to our success. We are committed to creating a workplace where everyone feels welcome, valued, and empowered to contribute their best work.

We offer a competitive compensation package, including a base salary, equity, and benefits. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $71,100/year in our lowest geographic market up to $158,900/year in our highest geographic market.



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