Field Technical Support Specialist

6 days ago


Seattle, Washington, United States Futran Tech Solutions Pvt. Ltd. Full time
Job Description

Futran Tech Solutions Pvt. Ltd. is seeking a highly skilled Field Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance to customers in the field, ensuring that their systems and equipment are functioning properly.

Responsibilities
  • Investigate and resolve complex installations and maintenance matters of significance.
  • Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment.
  • Resolve customer issues related to hardware installation, repair, upgrade, and maintenance.
  • Instruct customers on the operation and maintenance of systems/equipment.
  • Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
  • Act as a liaison with customers on administrative and technical matters for assigned projects.
  • Perform analysis and prepare reports on system problem trends and issues.
Requirements
  • 5+ years of field support experience.
  • Ticket and asset management skills.
  • Strong hardware/software installation, support, and troubleshooting skills.
  • Experience with Windows XP, 10, and 11, Mac OS, and iOS.
  • Knowledge of networking concepts and hands-on support skills.
  • Lift and carry up to 40lbs.
Preferred Qualifications
  • High school or G.E.D.
  • Lenovo or other vendor certifications.
  • CompTia A+, Network+/Security+ (Preferred but not required).
  • Apple training (Preferred but not required).
Work Environment

Office environment, walk-up kiosk/vending and lock/network printers, data center or telco closet. May require weekend work for critical and high-priority support only. Will require shift work/on-call coverage.



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