Customer Service Representative

3 days ago


Beaumont, Texas, United States Travel Centers Of America Full time
Job Summary

TravelCenters of America is seeking a skilled Customer Service Representative to join our team. As a key member of our restaurant team, you will be responsible for providing exceptional customer service to our guests, ensuring a positive experience that keeps them coming back.

Responsibilities:
  • Customer Service: Serve each customer courteously, quickly, and efficiently with a sincere, positive, pleasant, and enthusiastic attitude.
  • Transaction Processing: Process transactions on a point-of-sale (POS) register, maintain a clean and well-stocked food and beverage area, and clean and stock merchandise.
  • Menu Knowledge: Understand menu codes and cooking specifications for to-go orders.
  • Food Safety: Practice safe food handling and storage, and know and follow safety guidelines and report potentially unsafe situations caused by team members and customers.
  • Communication: Establish strong communication and rapport with leaders and co-workers, and prioritize work according to the restaurant and guest needs.
Requirements:
  • Dedication: A dedicated individual who works well with others and is excited to be part of our team.
  • Basic Computer Skills: Basic computer/POS knowledge preferred.
  • Cash Handling: Cash handling skills preferred.
  • Food Service Experience: Previous food service experience a plus.
  • Communication Skills: Good verbal communication skills.
  • Flexibility: Ability to work flexible hours, including nights, weekends, and some holidays.
Benefits:
  • Medical and Dental Insurance: Medical, dental, vision, and life insurance.
  • 401(k) Plan: 401(k) with a company match.
  • Vacation and Holidays: Vacation and paid holidays.
  • Tuition Reimbursement: Tuition reimbursement.
  • On-Site Meal Discounts: On-site meal discounts.
  • Discounts: A wide variety of discounts on technology, travel, food, and fuel.
  • Opportunities for Growth: Opportunity for growth and advancement.


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