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Customer Service Representative/Inside Sales Representative
2 months ago
We are seeking a highly skilled and motivated Sales and Customer Service Professional to join our team at Daikin Comfort Technologies Distribution, Inc. as a Customer Service Representative/Inside Sales Representative. This is an exciting opportunity to work in a dynamic and fast-paced environment, where you will be responsible for delivering exceptional customer service and driving sales growth.
Key Responsibilities- Sales and Customer Service: Provide top-notch customer service to our clients, responding to their needs and resolving any issues in a timely and professional manner.
- Product Knowledge: Develop and maintain in-depth knowledge of our HVAC products and services, including features, benefits, and technical specifications.
- Order Processing: Process customer orders accurately and efficiently, ensuring timely delivery and excellent customer satisfaction.
- Communication: Communicate effectively with customers, colleagues, and management to ensure seamless sales and customer service processes.
- Problem-Solving: Identify and resolve customer complaints and issues in a professional and courteous manner.
- Reporting and Analysis: Maintain accurate records and reports on sales activities, customer interactions, and other relevant metrics.
- Experience: 3-6 years of progressive sales experience, with a minimum of 3 years in the HVAC industry.
- Education: High School diploma or GED equivalent, with some college preferred.
- Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment. Strong problem-solving and analytical skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
Daikin Comfort Technologies Distribution, Inc. is a leading provider of HVAC products and services, committed to delivering exceptional customer satisfaction and driving business growth. We offer a dynamic and supportive work environment, with opportunities for professional development and career advancement.
