Spa Guest Service Ambassador

3 weeks ago


Lake Geneva, Wisconsin, United States Grand Geneva Resort Full time

About the Opportunity

We are seeking a Spa Guest Service Ambassador to join our team at the Grand Geneva Resort & Spa in Lake Geneva, Wisconsin.

Company Overview

As a Top Resort in the Midwest by Conde Nast Traveler, our award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.

Salary and Benefits

We offer a competitive salary, with estimated annual earnings ranging from $45,000 to $60,000, depending on experience. Additionally, you can enjoy flexible scheduling, free meals, paid time off, and a range of benefits including health insurance, retirement benefits, and more.

Job Description

As a Spa Guest Service Ambassador, you will be responsible for providing exceptional guest service, greeting and checking guests in and out, booking appointments, and ensuring a seamless experience for our visitors.

Key Responsibilities

  • Provide accurate and appropriate information to guests and customers.
  • Input and retrieve information routinely from computer systems.
  • Respond to guest requests and handle guest issues or report complaints to management.
  • Remain calm and alert, especially during emergency situations.
  • Promptly answer telephone in a professional and clear manner.
  • Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.
  • Answer guest questions regarding area or resort, outlet information, and services.
  • Greet and welcome guests as they arrive at the spa.
  • Perform other duties as assigned.

Requirements and Qualifications

We are looking for someone who is passionate about people and travel, willing to work weekends, and has reliable transportation to and from work. Past experience in hotels and customer service is a plus, as is the ability to proactively use creativity to personalize the guest experience.

About the Role

This is an opportunity to join a dynamic team and make a real impact on our guests' experiences. If you are passionate about delivering exceptional service and are looking for a new challenge, we encourage you to apply.

Grand Geneva is an Equal Opportunity Employer



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