Sales Associate

4 weeks ago

Tampa FL USA, United States Knitwell Group Full time
About Us
At Knitwell Group, we're passionate about empowering women to express themselves through fashion. Our team is dedicated to providing exceptional customer service and creating a welcoming environment for all our clients. As a Sales Associate, you'll play a vital role in helping us achieve our mission.

Position Overview:

As a Sales Associate, you'll be responsible for driving revenue by building strong relationships with our clients, sharing style and product information, and maintaining a clean and safe store environment. You'll consistently meet or exceed individual and store goals, while contributing to the overall success of our team.

Key Responsibilities:
  • Embody our company values and set an example through your behavior
  • Ensure compliance with all Knitwell Group practices and procedures
  • Assist with additional responsibilities as assigned by management
Client Experience:
  • Provide exceptional customer service by anticipating client needs and exceeding expectations
  • Build relationships with clients, create loyalty, and multi-task while servicing internal and external clients
  • Address client concerns, resolve issues when possible, and involve management when necessary
  • Portray a friendly, energetic, and engaging manner, while being respectful and professional
  • Take ownership of feedback and use it for professional growth and development
  • Communicate effectively with management, team members, and external clients
  • Build collaborative relationships by sharing ideas, treating others fairly, and valuing differences
  • Embody our company values and inspire team members through your actions
  • Ensure compliance with all company policies, practices, and procedures, as well as federal, state, and local laws
Operations:
  • Complete opening and closing procedures, focusing on client needs (e.g., replenishing merchandise, recovering the store, processing shipments)
  • Meet merchandise processing standards and maintain an organized work area
  • Adhere to Loss Prevention practices and report potential incidents to ensure shortage control and protect company assets
  • Maintain a safe work environment and report potential hazards to management
  • Participate in inventory preparation and assist with other tasks as needed
  • Report to work as scheduled, record time accurately, and remain flexible to meet business needs
  • Follow all Knitwell Group operational guidelines, processes, and procedures
  • Review bulletin boards daily
Technical Expertise:
  • Demonstrate a desire to learn and navigate our computer systems
  • Perform register transactions quickly and efficiently (e.g., sales, returns, exchanges, payments)
  • Be proficient in using Distributed Order Maintenance (DOM's) and StyleFinder to locate products and process transactions accurately
  • Operate the phone, answering calls with a greeting, transferring, and placing calls on hold
  • Operate and understand the functions of the Point of Sale (POS) system
Product/Brand Management:
  • Understand and articulate our brand positioning, including our uniqueness, marketing initiatives, and current trends
  • Live our company values and behaviors in all interactions
  • Participate in store meetings and attend training sessions
  • Use associate education tools to build product and styling knowledge with peers
  • Embody our brand by adhering to our dress code guidelines
  • Pack and wrap client purchases according to our standards
Requirements:
  • Client Service: Ability to function as a role model, prioritizing client needs
  • Follow Directions: Ability to prioritize and meet deadlines with minimal supervision
  • Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with our guidelines
  • Communication: Communicate effectively with clients, management, business partners, and team members
  • Accuracy: Ability to handle cash and provide change without error
  • Schedule: Remain flexible in scheduling to meet business needs
  • Physical: Ability to lift and carry up to 20 pounds occasionally, maneuver around the sales floor and stock room
Educational Requirements and Experience:
  • Minimum Requirements: High School Diploma or GED
  • Minimum one year sales associate or relevant experience in the services industry with proven results
Location:
Store 1522-Westfield Citrus Park-ANN-Tampa, FL 33625Position Type:
Regular/Part-timeEqual Employment Opportunity

Knitwell Group is committed to hiring and developing the most qualified people at all levels. We ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex, race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.

Knitwell Group welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.

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